Frequently Asked Questions
There may still be some questions you need to answer about the cake of your dreams. That's why we've compiled all the frequently asked questions in one place, making it much easier for you to find the answers.
How do we ship your order?
How do we ship your order?
At Lolita Bakery, we don't just bake with love... we also deliver with care. We deliver to Barcelona and some surrounding areas (not all postcodes are available, so please check before ordering).
Your cakes travel with a delivery person who is an expert in delicate products, who knows how important it is for your cake to arrive perfectly.
Choose the time slot that best suits you:
– Morning: 9:30 a.m. to 1:30 p.m.
– Afternoon: 1:30 p.m. to 5:30 p.m.
We make sure your cake arrives fresh, beautiful, and ready to celebrate.
Can I order the same day?
Can I order the same day?
At Lolita Bakery, you can place your order online 24 hours in advance, although some cake designs may require up to 48 hours (we indicate this on each product).
If you're looking for a custom cake or a special design outside of our catalog, we need to confirm it at least 7 days in advance to ensure we deliver it exactly as you imagined.
Need your cake urgently? Write to us, and if we can, we'll save it for you!
Can I place an order by phone?
Can I place an order by phone?
We ask that you please try our website first. If you have any problems preventing you from completing your purchase, please email us at info@lolitabakery.com with your phone number, and we will try to answer any questions and help you complete your purchase.
Can I place an order to receive it on the day I want?
Can I place an order to receive it on the day I want?
Of course! Thanks to our checkout tools, you can choose the delivery date that best suits you.
If the day you would like to receive your cake is not available, it may be due to one of these reasons:
– We have reached the order limit for that day.
– The deadline for receiving orders has ended.
– That day is closed for a holiday or there is no delivery.
– Or it’s simply a day when our logistics team doesn’t work.
If you have any questions about a specific date, please write to us and we will be happy to help you 💌
Do you deliver? What areas do you serve?
Do you deliver? What areas do you serve?
Yes, at Lolita Bakery we deliver to homes in Barcelona and some nearby areas. You can see the complete list of postal codes with available delivery here:
- Barcelona 08001 to 08042
- Badalona 08910 to 08918
- Hospitalet de Llobregat 08900 to 08908
- Sant Adrià de Besos 08930
- Santa Coloma de Gramanet 08920 to 08924
- Cornellà de Llobregat 08940
- Esplugues de Llobregat 08950
- Sant Feliu de Llobregat 08980
- Sant Joan Despí 08970
- Sant Just Desvern 08690
- Sant Boi de Llobregat 08830
- 08820
- Villadecans 08840
- Gavà 08850
- Castelldefels 08860
- Cerdanyola del Valles 08290
- Sant Cugat del Vallès 08171 to 08174
- Sant Cugat del Vallès 08171-08172-08173-08174-08190-08195-08196-08197-08198
🚚 Deliveries are made in two time slots:
– Morning: from 9:30 a.m. to 1:30 p.m.
– Afternoon: from 1:30 p.m. to 5:30 p.m.
If you need shipping to a zip code not listed, please contact our store team (info@lolitabakery.com) . We can provide a customized shipping quote based on your location. 📍
Can I pick up the cake at the store?
Can I pick up the cake at the store?
Of course! You can pick up your order at our store in Barcelona. We'll give you the exact address and pickup time when you confirm your order. (No appointment is necessary, but you do need to be on time 💖)
What size cake do I need depending on the number of people?
What size cake do I need depending on the number of people?
Choosing the ideal size depends on how many of you there are... and how sweet your sweet tooth is! At Lolita, our portions are generous, so with these sizes, no one will be left without cake:
- Small cake (15 cm x 12 cm high) – Perfect for 8 to 10 people
- Medium cake (15 cm x 15 cm high) – Ideal for 12 to 15 people
- Large cake (18 cm) – Serves 15 to 20
- XL Cake (20cm) – For 25-30 people.
💡 Lolita Tip: If you're in between sizes, choose the larger one. Leftover cake never goes to waste!
Do you have gluten-free, vegan, or lactose-free options?
Do you have gluten-free, vegan, or lactose-free options?
At Lolita Bakery we only have vegan cakes, that is, without ingredients of animal origin (no eggs, no milk, no butter, etc.).
We do not offer gluten-free options nor do we guarantee the absence of traces, as all our products are made in-house. If you have any allergies or specific requirements, please let us know before placing your order and we will advise you.
Can I customize my cake?
Can I customize my cake?
Yes! At Lolita Bakery, you can order custom cakes with names, colors, themes, or flavor combinations. If you're looking for a custom cake with a specific theme, we recommend our customizable cake online, where you can choose the size, flavor, name, and theme.
We also make custom cakes outside our catalog. To do so, email us and we'll send you a personalized quote.
Can I cancel or modify my order?
Can I cancel or modify my order?
You can cancel your order up to 5 days before delivery or pickup. For simple modifications (such as name or color changes), we accept changes up to 3 days in advance.
After those deadlines, we're already in the middle of the process and can't make any changes. 😅 Please let us know as soon as possible if you need to adjust anything.
What happens if my cake arrives damaged or there is a problem with the order?
What happens if my cake arrives damaged or there is a problem with the order?
At Lolita Bakery, we take care of every detail of the delivery. If your cake was delivered by our team and arrives damaged, contact us the same day and we'll fix it. Send us photos and a brief explanation, and we'll find a quick and fair solution.
However, if the transfer was not handled by our team, we cannot be held responsible for any damage that may occur during transit. However, if you bring us the cake and it's within our capabilities, we'll be happy to help you repair it. We always want your cake to arrive beautifully 💕
Can I place an order as a gift?
Can I place an order as a gift?
Yes! You can place a gift order through our online store. You can add a gift card during the checkout process, and if you'd like to include a personalized greeting, email us and we'll lovingly prepare it 💌
I need an invoice for my order
I need an invoice for my order
No problem! The process is very simple: Just send us an email to info@lolitabakery.com (from the same address you used to place your order) including:
– Your name or company name
– CIF or NIF
– Order number
And we will send you the corresponding invoice as soon as possible.
Do you make cakes for companies or large events?
Do you make cakes for companies or large events?
Yes, we take special orders for businesses, corporate events, weddings, baptisms, and large celebrations. We can create custom cakes, cupcakes, or dessert tables to suit your event.
Email us with the details (date, quantity, product type) and we'll send you a personalized quote.
